Alert Update Connector Pro
Growing Fast
The ultimate solution for SCOM alerting and ticketing. Create personalized alerts for each team, choose which alerts get ticketed, and enhance alerts with team-specific data.
Solve Your SCOM Alerting Problems
Avoid all of the alert noise and save time by creating personalized alerts for each team. Easily choose which alerts should be ticketed from a fast web interface. Enhance the alerts with team-specific data to inform the ticketing system how to handle the alert.
With an easy-to-use interface, SCOM will quickly become the essential monitoring and alerting tool for your company.
Solves For
- Hundreds of alerts sitting in a new state that nobody acts on
- Important alerts being missed because your organization won't tune out the noise
- Complex rules in your ticketing system that need constant updating
Integrations
- ServiceNow — bi-directional alert and incident sync
- BMC Remedy — incident creation and status tracking
- Cherwell — automated ticket management
- Custom REST APIs — connect to any system with a REST endpoint
How It Works
Create Workflows in Seconds
Quickly create workflows that define which alerts should be sent to which teams. The connector watches for matching alerts and updates them with your custom information automatically.
Manage Multiple Workflows
Build different workflows for each team. Your downstream ticketing system, alert management system, or e-mail system subscribes to the alerts with the SendToConnector resolution state — so you only send alerts that matter to each team.
Enriched Alerts
Alerts matching your criteria are automatically updated with custom information. Custom fields allow you to route alerts to the proper ticketing queues without complex ticketing rules.
Alert Flow
The diagram below shows how alerts flow from SCOM through the Alert Update Connector Pro to your downstream systems. Only the alerts you select reach your ticketing queues.
Key Features
Bi-directional Sync
Keep alerts in sync between SCOM and your ITSM platform. Changes flow both ways automatically.
Workflow Automation
Intelligent routing and escalation rules that adapt to your operational processes.
Custom Mappings
Flexible field mapping and transformations to match your organization's data model.
Real-time Updates
Instant synchronization of status changes — no polling delays, no stale data.
System Requirements
File Size
15 MB
Requirements
SCOM 2016+
Trial Period
30 Days
Ready to Get Started?
Download your free 30-day trial and take control of your SCOM alert workflow today.